At the Goulburn Motor Group Pty Limited ABN 21100318705 (“we”, “us” or “our”) we recognise the importance of your privacy and appreciate that your personal information is very important to you.
We are committed to complying with our obligations under the Privacy Act 1988 (Cth) (“Privacy Act”), and in particular the Australian Privacy Principles (“APP’s”).
Where applicable, GMG will handle personal information relying on the related bodies corporate exemption and the employee records exemption in the Privacy Act and any other applicable exemptions in the Privacy Act or other legislation.
The type of personal information GMG collects from or about you holds depends on the circumstances in which the information is collected.
GMG may collect personal information from or about you in a variety of ways. The most common ways we collect personal information are:
We will collect or receive your personal information if you purchase a new or used vehicle, part or accessory from GMG, and/or arrange finance for the purchase of your vehicle, or take a test drive of one of our vehicles.
The purposes for which we collect, hold, use and disclose your personal information will depend on the circumstances for which we collect it. In general, we may use and disclose your personal information for the purposes for which we collect it and related purposes which you would reasonably expect, for purposes which you consent, and as otherwise authorised or required by law.
Specific purposed for which we collect, hold, use and disclose personal information include.
We may also use your personal information for related secondary purposes that you would reasonable expect, such as sending you mail or emails with details of new or used vehicles or services, special offers or promotions that may be of interest to you. You can contact us at any time if you do not with to receive marketing material. If you wish to unsubscribe from marketing material you receive from GMG, please contact us directly.
If we are unable to collect personal information we require, we may not be able to do business with you or the organisation with which you are connected, or advise you or information in relation to vehicles, parts, accessories or services or offers. For example, if we did not collect personal information about your new vehicle purchase, we would be unable to remind you directly of a service that is due, or notify you of a field service action for the vehicle.
Your provision to us or agents of your personal information will constitute your consent for us to disclose this information as described in this Section 5 and Section 6 below.
We will take reasonable commercial steps to ensure our service providers keep your personal information confidential, not to use or disclose it for any purpose other than the purpose of performing their work for us, and in manner consistent with the Privacy Act.
If you post information to certain parts of our website or to our social media channels, you acknowledge that such information may be publicly available. We recommend that you use your discretion in deciding what information you upload to such websites.
Other service providers may be located overseas. The countries in which these third parties are located will depend on the circumstances. In the ordinary course of business we may disclose personal information to parties located in the United States, Canada and India. Except where an exemption applies under the Privacy Act, we will take reasonable steps to ensure that such overseas recipients do not breach the APP’s in the Privacy Act in relation to such information.
Security of your personal information is important to us and we will take all reasonable precautions to protect your personal information for misuse, interference, loss, unauthorised access, modification or disclosure. However, to the extent permitted by law we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.
Personal information held by us is stored within secured premises by GMG or Pentana Solutions. The storage facilities have physical, electronic and procedural safeguards to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
You may seek access to your personal information which we hold about you and we will provide you with access in accordance with the APP’s. We may require that you provide suitable identification for security purposes before allowing you to access your personal information. We may also charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you. Access to your personal information may be refused in a number of circumstances, such as where access poses a health or safety risk, the information relates to anticipated legal processing or the request for access is frivolous or vexatious. If we deny or restrict your access, we will give you reasons why.
We endeavour to maintain your personal information as accurately as reasonably possible. We rely on accuracy of personal information as provided to us both directly (from you) and indirectly (i.e. from a third party). Therefore, it is very important that the personal information we hold about you is accurate, complete and up to date. If you become aware that any personal information which we hold about you is incorrect, incomplete, misleading, irrelevant or not up to date, please contact us using our details below to correct or update your personal information.
Our websites may contain links to websites owned or operated by third parties, including websites owned or operated by third party service providers affiliated with GMG. We take no responsibility for the privacy practices or content of these other websites. These other websites may contain their own privacy policies and their owners or operators are responsible for informing you about their security and privacy practices. We recommend that you thoroughly read the privacy policies of these third party websites.
GMG uses technology such as “cookies”, “pixel tags” and java code on the GMG websites and in emails you have agreed to receive from us. The use of “cookies”, “pixel tags” and java code is an industry standard, and help us monitor the effectiveness of our advertising and how visitors use GMG websites. A “cookie” is a small data element stored by your web browser on your computer system. If selected by you, the GMG websites will store your username and password in a “cookie” to enable you to be automatically logged in when you return.
We use this technology to generate statistics and measure website activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personal information such as your name, mailing address, email address or phone number.
Each time you access the GMG websites, our server may deliver certain customised information, including ads, to you based on the data stored in your cookie. Third party vendors may show our ads on websites on the Internet and serve these ads based on a user’s prior visits to our website and other Internet activity. GMG may also use analytics data supplies by third party vendors to inform and optimise our ad campaigns.
If you have any concerns or questions about the way your personal information is managed and used by us, or are concerned that an APP or the Privacy laws have been breached, please feel free to contact our Privacy Officer.
GMG takes seriously its compliance with privacy obligations. We will ensure that your complaint is registered with us, and may request that you provide the complaint to us in writing. The Privacy Officer will ensure that the complaint is referred to the right people within the organisation to investigate and respond to the complaint. Any response or action will be notified to you as soon as practicable.
The contact details of the Privacy Officer are as follows;
The Privacy Officer
Goulburn Motor Group
325 Midland Hwy
Shepparton Vic 3630
Phone: 03 5822 5822
Fax: 03 5831 1049